Support
At CTI, we understand that responsive, world-class, customer support is our biggest strategic advantage. We use a layered approach to support which allows our customers to choose the method most suitable for their needs.
CTI Support Resources
How do you like your support? Do you prefer a web-based approach by communicating with other users like yourself? Do you just want to download manuals and documents for your product and search for the answer? Or would you rather speak directly to a CTI Technical Support representative to get your question answered? We can do all that and more!Community Forum for Users of CTI 2500 Series™ and Simatic® 505
A web forum of "Users supporting users". Sponsored and maintained by CTI, but produced by the 2500 Series™ and Simatic® 505 user community. See the latest product announcements from CTI and FasTrak, post questions for answers from other users, search the community database.Take me to the Community Forum
CTI Web Resources
Detailed information on the entire CTI product line. Get user manuals and product bulletins, download a complete catalog. View application notes and technical advisories. Get information about how to get a product repaired.Documents included in this section are in the Adobe Acrobat format. Download Adobe Reader.
- Product Bulletins
- User Manuals
- Installation Drawings
- Application Notes
- Technical Advisories
- Downloads
- Complete Product Catalog
- FAQs
- Firmware Revision History
- UL USA)Certification
- UL(Canada)Certification
- CE Declaration of Conformity
- Standard Certificate of Origin
- EU Restriction of Hazardous Substances Directive
- EU Waste Electrical Equipment Directive
- View our Product Warranty
- Get information about Repairs and Returns
CTI Telephone Support
We maintain telephone technical support operations in major market areas worldwide. To get contact information for the support representative nearest you, select your world region from the list below:
